Humanitarian Projects 
Hardware
Portnet is a Tier One Dell Distributor and Warranty centre and has been since launch in 2002. The Dell spares holding at the warehouse and stores is varied and covers the popular Dell range for the Zimbabwean market. On the IBM range of products, Portnet focuses primarily on the pSeries range of servers, storage and Cloud Computing Solutions with a number of installations within the Financial Services and Mining Sector.
Portnet is a systems integrator that requires it to secure partnerships, distribute and support major brands like Dell, HP, Lenovo, IBM and others. Portnet popularised the Dell brand in Zimbabwe from an unknown brand to occupying up to 85% market share in terms of installations by 2005.
The IBM pSeries Server is an award winning UNIX Server that Portnet installed in several Commercial Banks and Mining Enterprises. IBM has moved into the cloud space reducing the need for onsite physical infrastructure. In some cases the solution is hybrid cloud and onsite.
IBM
Portnet Distribution is arguably Zimbabwe’s leading pSeries Business Partner. The company has consistently supplied enterprise technology of the pSeries range to leading listed, blue chip Zimbabwean Corporates in search of enhanced productivity. A pSeries Server is a UNIX Box running IBM AIX with proven and legendary Real-time Online Processing unmatched by any other competitor. In addition, Portnet Corporation has also certified in terms of sales and support for iSeries.
DELL
Portnet Distribution is Zimbabwe’s only Dell Solutions Partner. Our sales model follows Michael Dell’s simple concept; that by selling personal computer systems directly to the customers, Dell could best understand their needs, and provide the most effective computing solutions to meet those needs. Each customer is allocated an accounts manager who is responsible for all Portnet's activities within the accounts, ensuring one point of contact for customer satisfaction. Portnet supplies the full Dell range comprising Optiplex Desktops, Latitude Laptops, PowerEdge Servers and Power Vault Storage solutions.
Portnet Distribution also look after Zimbabwean Corporate that do not have a Global Agreement with Dell but want to enjoy the benefit of price and the competitive edge of branded technology.
HP/Compaq
We supply and support HP/Compaq product range with a particular emphasis on the printer range and their cartridge range.
Printers
We supply and support Dell, HP, Epson, Tally, Genicom and Canon printers. We supply the full range to cater for the customer’s output requirements.
Consumables
We provide consumables such as the HP cartridges, DELL cartridges, Epson cartridges, Tally & Genicom ribbons, Canon cartridges etc to support all the product range that we supply.
Support
Portnet Premier Services offers a variety of services for the enterprise and desktop environments as well as for consumers.
For business and public organizations, Portnet’s broad portfolio includes targeted services for consulting, deployment and support. We look after the warranty and service of all products purchased via Portnet, throughout the lifetime of the product. With direct relationships, Portnet strives to make it easier for Zimbabwean customers to choose, purchase and support their computing environments.
Portnet arranges for system installation and management, guides customers through technology transitions and customizes products and services to the requirements of organizations and individuals, and sells an extensive selection of peripherals hardware and computing software.
Remote Service and Support Assistance
IBM clients and purchasers of pSeries UNIX servers enjoy a specialised service portfolio which guarantees them spares compliment reserved for them and an IBM engineer to fly in within 24hrs where necessary.
Call Tracking
This is enabled by a Help Desk System so that calls are not only tracked for effective resolution but so that historical information may be stored to assist with future support. This is web based and customers can log in from their place of work and be able to track their jobs and ensure equipment is picked up for repairs.
International Support
All support is linked directly to manufacturers Help Desks for required technical expertise.
Field Maintenance and Support Infrastructure
All Portnet Premier Services engineers are certified to repair and support the full range of Dell products sold in Zimbabwe and the IBM range of pSeries severs.
Telephonic Support
Portnet Premier Services provides centralised Technical Support Centre where customers with maintenance agreements can receive free telephonic support.
Onsite Maintenance
This allows us to resolve major customer queries on site.
Resolution of fault within 8 working hours of logging fault. This option is ideal for sites within a 40km radius from the General Post Office.
Resolution of fault within 24hrs of logging fault. This option is recommended for sites outside of the above-mentioned radius.
Service Contracts
On offer are a range of service contracts tailor made to suit the particular needs of the customer on site.
Call Escalation
For clients with high level service contracts a problem that has not been responded to within 2hrs is escalated to the General Manager and a problem not resolved within 6hrs is escalated to the Group Chief Executive Officer.
Contracts – Services
Hardware Support - 2 service levels
Operating Systems Support - 2 levels
After - hours contracts for level 1 - Special customers up to 24/365
Standby facilities to contract customers on request
All System Engineers fully equipped with mobile telephones
Facilities Management
Disaster Recovery Facilities - These are at different levels depending on how mission critical the individual system is. They range from simple back up procedures to live on-line standby systems at a remote location selected by the customer and Portnet Premier Services. We can design the whole business continuity, planning, implementation. The motivation came with the observation that this service is neglected, as it is not required on a daily basis. Unfortunately, when a fire breaks-out, floods hit town, or the main server crashes, then the fallback position is seriously needed.
